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Customer Support
Need Help? Questions about your warranty? Find answers to you questions or contact us today.
Currently, we do not offer any discounts for licensed cosmetologists on BaBylissPRO.com.
We offer replacement nozzles and filters for many of our BaBylissPRO dryers online. Simply search by Model Number to locate those that are available. If you cannot locate one, please call Customer Service at 1-800-326-6247
"The voltage rating is on the rating plate, usually a small, flat plate or label on bottom or back of the product.
If you are still unsure, review the product's Instruction Booklet.
Keep your receipt! If you decide you no longer want your new BaBylissPRO product and it's within the return policy of the store where you bought it, you can return it directly to the place of purchase.
Your satisfaction is our number one priority.
When you shop with us on BabylissPRO.com, we want you to be completely satisfied. We offer Free Shipping to anywhere within the US.
If for any reason you are not satisfied with your purchase, you may return your unused merchandise within 30 days from date of purchase for a full refund of your product purchase price. Once we receive your return, please allow approximately 10 business days from when the product is received for your refund. Refunds will be issued to the original method of payment.
Please note that the buyer is responsible for return shipping costs. Send your package using a shipping service that provides a tracking number (FedEx or UPS). We are not responsible if there is no proof the product was delivered to us.
If your product is defective in workmanship or materials and it's still under warranty, send it to us and we will replace it for you free of charge. Our warranties go beyond most retail 30-day return policies and offer complete product replacement within the warranty period. Since warranties vary, you should refer to the product instruction booklet for additional details. We do not repair or replace products that are out of warranty.
Please email or call us at 1-800-326-6247 before you mail your product to make arrangements for a return.
If your electrical appliance falls into the sink, bathtub or other vessel containing water, do not reach into the water to grab it. Unplug the appliance from the electrical outlet first. Even if the power is off, an appliance can still be electrically live and is dangerous. Let the unit cool down and then remove it from the water. The appliance will be unsafe to use and should be discarded after it has gotten wet.
If your BaBylissPRO product is not dual voltage, you will need a converter to step down the foreign 220 volts to the U.S. standard 110 volts.
Small electronics, shavers, battery chargers and non-heating appliances will need a 25 - 50 watt converter. Heating appliances such as dryers, irons, coffee makers and other high-powered electrical appliances need a higher 26 - 1875 watt converter.
Depending on where you are going, you may need a plug adapter to go with your converter as well. Adapters do not convert electricity, they only allow your plug to fit into foreign outlets.
We do not BaBylissPRO appliances.
If you have a problem with your unit while it is still under warranty, we will replace it free of charge. Contact customer service by email or call 1-800-326-6247 to arrange a return. BaBylissPRO does not replace products after the warranty has expired."
Warranties vary from product to product. Most BaBylissPRO care appliances carry a limited 1-year warranty (in the U.S. and Canada) for parts and labor. Others may carry a 2-, 4-, or 5 year limited warranty. The Instruction booklet that came with your appliance describes the warranty that applies to your unit.
Model numbers are printed or embossed for easy identification on every BaBylissPRO product. This identifier can be found on the data plate located on the back or bottom of the product, usually in an area where it is protected from everyday wear and tear.
Please contact Influencer@babylisspro.com or contact us through our Influencer Platform here
All current models are available for purchase on our website. If you cannot locate a certain product, please contact Customer Service.
Once your order has been placed - we are unable to update your shipping address. Please call or email us before you return your product to make arrangements and receive further instructions for the return. If the order has shipped, the only option is to return the package to BaBylissPRO.
At this time, we do not have the ability to notify customers when out-of-stock items become available.
The most likely reason is that the item is out of stock. We apologize for the inconvenience. Inventory levels are updated daily in our system, so from time to time, check back on the website to see if the item has become available.
Your order may still show as processing or there may have been a discrepancy in our inventory that has caused a delay in shipment. Keep in mind that sometimes, in rare cases; it can take up to two days for an order to process.
We're sorry for any inconvenience this may have caused. If you have any questions about your order, please contact us at feedback@babylisspro.com
You can buy most BaBylissPRO products directly online from the BaBylissPRO.com website. After you complete your shopping, you can proceed to CHECKOUT to complete your purchase using a credit card. Standard shipping charges will be applied automatically.
Some accessories and replacement parts for your product are available through various online sources. Many of our retail partners carry a wide selection of accessories and replacement parts for BaBylissPRO products as well. If your part or accessory isn't available through these partners, you can also buy many products directly online from the BaBylissPRO website.
Visit the Parts and Accessories page to see our selection of products available. Look for the ADD TO CART button on the website product pages. After you complete your shopping, you can proceed to CHECKOUT where you can complete your purchase using a credit card. Standard shipping charges are applied automatically. Many products also feature an OTHER BUYING OPTIONS button that enables you to buy directly from one of our retail partners.
If your part or accessory isn't available through these channels, contact our service center by email or call 1-800-326-6247 to inquire about it directly.
There are a number of reasons your credit card may have not been authorized when attempting to make a purchase on our website, including:
You entered an address that is NOT associated with the billing address of the credit card you're trying to use. It's possible you may have misspelled your billing address or put your billing address on the incorrect line. Please check your information to make sure it is accurate.
You entered your credit card information (credit card number, expiration date and/or CVV number) incorrectly. Please double check the information entered to make sure it is accurate.
If you have any questions, please contact customer service at feedback@babylisspro.com or at 1-833-CONAIR5 (833-266-2475).
At this time, you are not able to cancel an order placed on BaBylissPRO.com.
Clipper performance can vary depending on the power source. Although the clipper is adjusted for peak performance before it leaves the factory, low power at your location may make it necessary to adjust the setting with the power screw.
A hair clipper or trimmer is a precision instrument that needs attention and a little loving care once in a while. When your barbering efforts result in an uneven and choppy cut, it may be the blades, not your skills, that need to be honed. The pair of comb-like blades work together to layer and blend the hair on your head or face. The larger blade on the bottom, the comb, is held nearest the skin. The smaller cutter blade provides rapid scissor action as you position hair between the teeth of the comb to trim, clip and groom your hair or beard. For more detailed information on using your BaBylissPRO trimmer or clipper, refer to the Operating and Maintenance Manual for your product model.
Regular CleaningDirt and grit will dull the blades quickly. Use the brush and lubricant that came with the tool to help protect it from the wear and tear of regular use. A toothbrush and a lightweight machine oil can also be used to clean and maintain the trimmer/clipper. Clippers can get clogged with hair. Remove the hair without removing the blades by switching the taper lever back and forth a few times while the unit is turned on. When the clipper isn't running, use the short-bristle brush to remove hair trapped between the clipper teeth. A few short bursts from a can of compressed air is also an excellent way to clean the blade assembly.
Oil the BladesOil the blades often to keep the upper blade moving smoothly against the lower blade. Lubrication will reduce friction and prolong your clipper's life.
Before or After Each UseTurn the unit on and hold it with the blades facing sideways or down (not up). Spread a thin layer (2 - 3 drops) of the light lubricating oil across the top blade, and run the clipper for about 30 seconds. Keep the blades down to keep the oil from splattering. Switch the clipper to the OFF position and gently dab any excess oil from the unit with a cloth.
Blade AlignmentThe clipper comes from the factory with its blades perfectly aligned, but even casual use can offset their precision. Check the blades frequently to see if they need to be realigned.
Blade ReplacementIf, even after your best maintenance efforts, you are still producing uneven haircuts, the blade may be to blame. You can purchase replacement blades directly from us on BaBylissPRO's website.
The lithium-ion (Li-ion) batteries in our rechargeable cordless trimmers and clippers charge faster, last longer, and have higher power density than other types of batteries used in personal and portable electronics. Lithium-ion batteries (not to be confused with non-rechargeable Lithium batteries or more common, non-rechargeable alkaline batteries) pack a lot of power into their small size. This power source for electronic gadgets, cell phones, and even medical devices powers your cordless rechargeable trimmer for maintaining your beard, mustache, and personal grooming style.
All BaBylissPRO Clippers come with 8 guard attachments. At the moment, BaBylissPRO Trimmers do not come with any guard attachments, but will be available to purchase separately.
No, our foil shavers should not be used on wet skin and hair. This includes applying oils and creams beforehand, as shaving on dry skin provides the best results.
The premium Clipper guards are made from fiberglass reinforced nylon for strength and durability, have meal clips to firmly secure the clipper guards onto the blade and extra teeth to help feed hair into the blade for a cleaner cut.
Metal FX — The original Metal FX series is known for its premium all-metal housing, buttery “brushless motor” blends, knurled cylinder mag-lite grip, PVD coated blades, and unlimited customizable options. It is the first customizable barber tool to ever hit the industry! Metal FX Collection tools are perfect for cutting all hair textures with power, speed, and precision.
FX3 — The FX3 line is built to feel like you're holding a sports car in your hand. This European-style tool has tons of power with its high-torque brushless engine, sharp blades, speed, and long battery life, all packed into the most compact and lightweight housing possible. The high-torque power drives the most surgical precision blades in the industry.
LoPROFX — The LoPROFX is a Classic Americano-style clipper. A low-profile metal lid, ergonomic thumb indent, and solid weight balance gives the collection a perfect feel when in hand. Featuring a brushless motor, high-capacity batteries and DLC blades, the LoPROFX Collection is the best all-around debulking and fading machine. If you like the feel of a solid machine in hand, this is it!
LithiumFX+ — The LithiumFX+ is a favorite clipper amongst barbers. This newly revamped tool features a new Ball Bearing 6500 rpm DC motor, high-capacity battery, 5-detent click lever, and a Gold Titanium Wedge blade. The LithiumFX+ is one of the lightest professional clippers in the industry that can de-bulk and fade comparably to its competitors, all at an affordable price. If you like a light machine where you can feel the weight of the blade, these are perfect!
GoldFX BOOST+ — The GoldFX BOOST+ is an upgraded version of the Metal FX Collection. The GoldFX BOOST+ brings you more speed, power, and precision, plus larger lithium batteries for longer runtimes. Equipped with a brushless motor and the new Diamond Rubber Grip Handle, this collection puts the power of superior performance in the palm of your hand.
Your hair setter is designed for household use and is nearly maintenance-free. If the time comes when you need to clean it, disconnect the appliance from the power source before you start. Allow the setter to cool before wiping it clean with a cloth. You might also want to clean your rollers, which you can do with a damp cloth and a mild detergent or soap. If you have any concerns about your hair setter, unplug it, allow it to cool, and contact our service center.
Every BaBylissPRO hair dryer comes with an instruction booklet in the box. Don't throw it away! It provides the basic information needed to operate and maintain your hairdryer. This guide also includes important safety instructions for using electrical appliances. You'll find the warranty terms for your purchase in the manual as well. If you happened to throw it away, you can find a digital version of the product instruction booklet in our library.
Every BaBylissPRO curling iron and flat iron includes an instruction booklet in the package. Keep the instruction book! It provides the basic information needed to operate and maintain your styling iron. The booklet also contains important safety instructions for using this electrical appliance in your home, as well as details about the warranty terms.
Since the introduction of our pistol-grip hairdryer in the '60s, Conair has been busy innovating. Today, our hair appliances harness new and emerging technologies to address age-old hair problems. From drying speed to heat transfer, we apply these technologies to help reduce frizz, add volume, and protect your hair. You can learn more about the unique properties and benefits of ionic, tourmaline, and ceramic in our technology guide.
There are lots of factors to consider when choosing a hair dryer that's right for you. Size, design, speed and heat settings, as well as attachments and accessories all come into play when searching for the very best dryer for your hair. To begin your search, first identify your hair type and its characteristics. Then, find the BaBylissPRO hair dryer that has the design and features that work best for your needs, please refer to the chart below.
If your hair is: Consider:
Dry Tourmaline, Titanium, Ceramic
Oily Non-Ionic
Fine/Normal Temperature Controls, Infrared, Ceramic
Coarse/Thick Tourmaline, Titanium, Ionic
Curly/Wavy Diffuser, Tourmaline, Ionic
Straight Non-Ionic
Natural Texture Ceramic
Frizzy Tourmaline, Ionic, Concentrator
Flat Cool Shot, Non-Ionic, AC Motor
Find these features and more in our wide selection of hair dryers.
Porcelain Ceramic ensures even, consistent heat to eliminate hot spots on plates, barrels and air outlet surfaces. Far-Infrared technology penetrates deep within hair strands for ultimate styling performance, leaving hair heathy-looking and shiny.
While the iron is off, but still warm, use a damp cloth to wipe the iron plates or barrel to remove excess product or buildup.
Curling irons, straightening irons and curling wands set the tone in all sorts of styling situations. From flattening to volumizing, these irons can create waves, curls, and pin-straight hair. They can also create problems and damage your tresses, so finding an iron that does the job safely, with style and substance, is an important factor in finding one that's right for you.
Features to consider when selecting a styling iron include: heat settings, barrel and plate coatings, and finishes such as ceramic, tourmaline, and titanium. For flat irons consider the ideal plate width for your hair. For curling irons and wands, determine the barrel diameter that's right for you. And, check to see what safety features are designed into the product.
Styling irons come in all styles, shapes, sizes, lengths, and widths to create lots of looks with your locks. Read more to discover which one is best for your fine hair or normal hair to thick hair.
Flat Iron Comparision Chart
Curling Iron Comparision Chart
Please refer to our Flat Iron Hair + Heat Chart below:
Please refer to our Curling Iron Hair + Heat Chart below:
Please refer to our Dryer Hair Chart below:
Dryer Comparision Chart
Use a cotton swap to remove product build up from the bristles. Do not use a cleaning agent or submerge in cleaning solution.
Please refer to the charts below:
Curling Iron Comparison Chart
Flat Iron Comparison Chart
Please refer to our Flat Iron Hair + Heat Chart here.
There are a few points of authentication within each product - please contact Customer Service to verify.
Nano Titanium™ professional tools are Ultra-lightweight and durable. Styling surfaces are strong, corrosion resistant, and ultra-smooth. Heat is evenly distributed and maintained at constant temperature. Ionic technology reduces frizz for sleek and shiny results.
The Italian Dryers have Diffusers specific to their models: Portofino + Volare use the Silde-On BABDF1, Rapido + Brava use the Snap-On BABDF2. All other dryers can use theUniversal BABNTD3.
The bristles are a mix of Boar and Nylon.
When the dryer is OFF, remove the rear filter to remove any hair or dust that has accumulated over time.
Currently, BaBylissPRO offers a Standard Shipping service only. Flat rate fee of $4.99 or free shipping over $100.
To ship items to more than one address, you'll need to create a separate order for each shipping address.
Lithium-ion Batteries: Items containing lithium ion batteries cannot be delivered to a P.O. Box by any carrier. All carriers require a physical address to deliver packages that contain these batteries. Correctional Institutions: Be sure to contact the institution before sending a package; most facilities have their own rules and regulations related to deliveries from outside the facility. International: BaBylissPRO does not ship to international destinations.
You will receive 2 emails when placing an order. The first one is a confirmation of your order. The second one will notify you that your product has been shipped; it will contain a tracking number for the delivery service chosen for your package.
On average, an order is shipped from our warehouse within 72 hours after we receive the order.
Most items can be shipped to any of the 50 states, as well as APO (Army Post Office) and FPO (Fleet Post Office) addresses. BaBylissPRO does not ship to international addresses.
Some products that include items under pressure, lithium ion batteries or magnetic components might be restricted. If you are unsure about a product check by contacting Customer Service by email or call 1-833-266-2475 before placing your order.
Items containing lithium ion batteries cannot be delivered to a P.O. Box by any carrier. All carriers require a physical address to deliver packages that contain these batteries.
Once your order has been placed - we are unable to update your shipping address. Please call or email us before you return your product to make arrangements and receive further instructions for the return.
Please complete and submit the warranty form here. You will be contacted via email. Please allow up to 48hrs for processing. We’re here to help make the process as quick and easy as possible.
The process typically takes 7–10 business days from the date we receive the consumer’s request with all required information.
Warranties vary by product. Most BaBylissPRO care appliances include a limited 1 year warranty. Some models may include a 2 , 4 year limited warranty instead. Please refer to the Instruction Booklet included with your appliance for the specific warranty that applies to your unit. If you no longer have your Instruction Booklet, please call us at 1-800-326-6247 and one of our agents will be happy to assist you.
We warrant that the item will be free from defects in materials and workmanship under normal use conditions for the duration of the warranty period, which begins on the date of purchase. Attachments and additional parts are not covered.
To have your unit replaced under warranty, you must provide your receipt. If you are unable to locate your receipt, please contact us, and one of our representatives will be pleased to assist you.
The item will be replaced under the terms of the warranty, free of charge.
Conair only replaces products that are under warranty. To submit a return, please fill out required fields below so we can process your replacement/return faster.
Asterisks (*) indicate required fields.
The model number is a set of letters and digits printed on the data plate of each product. You can find the data plate, which also contains UL listing information and electrical specifications, on the bottom or back of your unit, where the printing or embossing is protected from wear and tear.
The date code/serial number is a set of letters and digits printed on each product. You can find the date code/serial number for corded items listed on the plug itself. For battery operated items, remove the battery cover and the number should be printed inside. For items containing lithium ion batteries, the date code/serial number will be listed on the item itself. It could be printed where the UL listing information and electrical specifications are if space allows. If not, look in other areas that where it would out of the way, such as the inside plate on a flat iron.
1-800-326-6247
We do not repair or replace products that are out of warranty. Please call, before you mail your product, to make arrangements for a return.